ChargePoint

EV drivers who have purchased a ChargePoint home EV charging unit, sign up for Clearview Energy’s ClearCharge plans and get:

  • Free* nightly EV charging from 11:00 PM to 6:00 AM every day of the week
  • $100 cash back on your ChargePoint Home EV Charger** purchase

The ClearCharge plan is only available in select markets.  

FREQUENTLY ASKED QUESTIONS:
CLEARVIEW ENERGY’S CLEARCHARGE PROGRAM

Am I required to own a ChargePoint product?
Yes. Currently, only ChargePoint residential EV Chargers are compatible with this program.
Am I required to connect my ChargePoint charger to the internet?
Yes. To participate in this program your charger must be connected to the internet.
Am I required to give Clearview Energy access to my charging data?
Yes. Connecting your ChargePoint home EV charger product to the internet and sharing charging data with Clearview Energy provides Clearview Energy with the necessary information to determine your quarterly reimbursement amount.
How do I share my charging data with Clearview?
Clearview Energy can access your data through a connection you make on the ChargePoint web portal.
What are the steps to sharing my data on the ChargePoint portal?
  • Login to your ChargePoint account at www.ChargePoint.com 
  • Once logged in, select “Connections” from the menu at the top of the page.
  • Type in  “ClearCharge” as the Connection Code and select “Apply”.  Note: the connection code is case sensitive.
  • Select “Request”, then follow the prompts to provide your Clearview Energy Account Number and agree to the program’s terms and conditions.
What is Clearview Energy’s connection code?
Clearview’s connection code is: ClearCharge
Is the connection code case sensitive?
Yes. The connection code is case sensitive.
How do I know when I am connected to Clearview Energy?
Clearview Energy will approve your connection in the ChargePoint web portal after confirming your status as a Clearview Energy ClearCharge customer. You will be notified of this approval through the ChargePoint web portal.
When does the free charging begin?
Free nightly charging does not begin until your account has been fully activated with Clearview Energy and Clearview Energy has received and approved your data connection request from the ChargePoint web portal.
What must I do to get the $100 rebate?
Clearview Energy offers $100 cash back for the purchase of a new ChargePoint residential EV charger. To be eligible for this offer, you must have purchased a ChargePoint charger within 90 days of enrolling in the ClearCharge plan. You must show proof of purchase and be an active Clearview Energy customer on a ClearCharge electric plan and in good standing. Your ChargePoint charger account must be connected to Clearview Energy through the ChargePoint web portal.
Do I need proof of purchase to get my rebate check?
To receive a $100 rebate check for the purchase of your ChargePoint home charger, Clearview requires that you email or mail in a copy of your receipt. Proof of purchase must be within 90 of switching to a ClearCharge product. Proof of purchase can be emailed to CustomerService@clearviewenergy.com or mailed to Clearview Energy, Inc. P.O. Box 130659 Dallas, TX 75313 Attn: ClearCharge.
When will I receive my $100 rebate check?
After Clearview receives your proof of purchase, your $100 rebate amount will be included with your first quarterly free charging reimbursement check.
Will I see a credit on my electric bill for the “free” charging?
No. Clearview Energy will mail a reimbursement check to you on a quarterly basis.
Why can’t Clearview just credit my electric bill?
Your electric bill is prepared by your utility. Clearview Energy will reimburse you separately.
How is my reimbursement check calculated?
Clearview Energy receives your charging data from the connection made on the ChargePoint web portal. ChargePoint data includes the amount of kWh used while charging during the hours of 11pm and 6am every day of the quarter. At the end of the quarter, we tally up all the kWhs that have been used during the hours of 11pm and 6am. This total is then multiplied by your electric rate. The result is the amount of your reimbursement check
When will I receive my reimbursement check?
Free charging reimbursement checks are issued 4-6 weeks after each calendar quarter end. (Four to six weeks following March 31, June 30, September 30, December 31). If your electric service is disconnected for any reason, or should you elect to switch to another Clearview Energy plan during the quarter you will not qualify for the cash back and reimbursement offers.
What qualifies as reimbursable “free” charging?
The free provision is limited to the energy (kWh) used while charging between the hours of 11:00 PM and 6:00 AM with a monthly cap of 250 kWh and may not exceed the total kWhs billed during the same period.
Free nightly charging does not include any charges associated with the ChargePoint charger nor does it include transmission, distribution, and/or fixed charges from the utility’s portion of the bill or any other Clearview Energy fees.
Is there a limit to how much energy that can be reimbursed?
Yes. There is a monthly cap of 250 kWh, and your kWh used during 11:00 PM and 6:00 AM may not exceed the total kWhs billed during the same period.
What would disqualify me from receiving reimbursement for free charging?
To receive reimbursement for free nightly charging, you must be an active Clearview Energy customer enrolled in a ClearCharge electric product through the calendar quarterly period and in good standing with Clearview Energy with no outstanding balance at the end of the calendar quarter. If your electric service is disconnected for any reason or should you elect to switch to another Clearview Energy plan, your accrued free charging will not be reimbursed.
If I move, can I remain in this program?
This Clearview Energy offer may not be available in all areas. Service address must be located in a distribution utility area currently being served by Clearview Energy. Service areas are located in 13 deregulated states and Washington DC. See if your new state is deregulated here.
How do I set my charging for nightly charging?
  • In the ChargePoint app, open the main menu and select Home Charger
  • Tap Schedule and turn on the “Schedule” option. 
  • Enter the start and end times you would like your charger to charge your EV. We recommend weekdays and weekends 11PM - 6AM to take advantage of our free charging offer!

Still more questions?
Call the ClearCharge Hotline at 1-800-654-8114

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