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FAQ
Q: What does Clearview Electric do?
A: Clearview Electric is an electric supplier to residential and small business
customers. Our service area includes portions of New Jersey, Connecticut, New York,
Maryland and Pennsylvania. We are expecting to expand to other deregulated states
in the near future.
Q: Where does an Energy Supplier, like Clearview Electric, come into the picture?
A: Clearview provides the electric supply portion of the electric service.
This means we purchase energy on the market, at current market rates, and through
contractual arrangements we have, and sell the energy to residential and small business
customers. Our electricity travels through the utility grid (on the utility poles
through your utility lines) and is delivered to you, our customer.
Q: How will I be billed for my electric supply (excluding Texas)?
A: You will receive one bill from your local utility provider, with the Clearview
Electric charges on that bill. Since the local utility still provides the service
of the delivery or electricity to your home on the utility’s poles and lines, they
will bill for their delivery charges and our electric supply charges.
Q: How will my utility know I've switched to Clearview Electric?
A: Your local utility knows we are one of the approved electric suppliers
who have satisfied all your state's requirements to become a certified electric
supplier. We also have been certified with your utility for interconnection with
their information systems. When you enroll with Clearview Electric, we notify the
local utility of your decision to change energy suppliers and your utility works
with us to change the responsibility of the electric supply of your account seamlessly
to Clearview.
Q: Who do I call if I have a problem with my electric service, or if I see a downed
power line, or if I need my electrical lines marked?
A: You will need to call your local utility in your area. Clearview Electric
does not own the lines or poles that deliver your electrical supply. The local utility
still owns the lines, and is responsible for ensuring that your electric supply
is delivered safely and securely to your home or business.
Q: What is electricity?
A: Electricity is the flow of electrical charge. It is a basic part of nature
and one of our most widely used forms of energy. Everyday, we use electricity to
do many jobs for us - from lighting and heating/cooling our homes, to powering our
televisions and computers.
Q: Where does electricity come from?
A: The energy sources we use to make electricity can also be renewable (such
as wind, hydro, or solar) or non-renewable, but electricity itself is neither renewable
nor non-renewable.
Q: What is the "grid"?
A: The "grid", or transmission system, is the interconnected group of power
lines and associated equipment for moving electric energy at high voltage between
points of supply and points at which it is delivered to other electric systems or
transformed to a lower voltage for delivery to customers.
Q: What is an Independent Service Operator (ISO)?
A: An Independent Service Operator is a non-profit public benefit corporation
charged with operating the majority of a markets high-voltage wholesale power grid.
The ISO provides equal access to the grid for all qualified users and strategically
plans for the transmission needs of this vital infrastructure.
Q: What is the Regional Transmission Organization?
A: A Regional Transmission Organization (RTO) is an organization that is
responsible for moving electricity of large interstate areas. The RTO coordinates,
controls and monitors an electricity transmission grid, whose scale is larger than
a state or may be a combination of states. They are essentially the same as an ISO,
however their operation cover a larger geographic area.
Q: What is a smart meter?
A: A Smart Meter allows you to communicate in real time with your provider
about your electricity usage. This device helps you save money by shifting some
of your consumption to off-peak periods. This helps your utility offer a wider range
of plans and services. Ask your utility or visit your utility's website if you have
questions about smart meter options available to you.
Q: How reliable is Clearview Electric service?
A: Our energy supply is very reliable. You won't notice an interruption of
service when you become a Clearview Electric customer. Your local utility is still
responsible for the safe and secure delivery of your electric service. Your Independent
Service Operators (ISO) is responsible for ensuring that the electrical needs of
your entire region or organization are met reliable and without disruption.
Q: Who do I call if I have a billing concern or need to make payment arrangements?
A: You would call your local utility provider to make a payment or to arrange
a payment for a future date. Since the local utility generates the invoice, they
are responsible for collecting payment.
Q: Who do I call if I believe my meter was read incorrectly?
A: Your local utility is responsible for your meter reads. If you believe
the meter was misread, contact your local utility to discuss your options.
Q: What qualifies an appliance to be certified as, "Energy Star"?
A: ENERGY STAR is the trusted, government-backed symbol for energy efficiency
helping us all save money and protect the environment through energy-efficient products
and practices. The ENERGY STAR label was established to reduce greenhouse gas emissions
and other pollutants caused by the inefficient use of energy; and make it easy for
consumers to identify and purchase energy-efficient products that offer savings
on energy bills without sacrificing performance, features, and comfort.
Q: How do I enroll with Clearview Electric?
A: You can call 1-888-CLR-VIEW to enroll with our service. Our office is
open from 9:30 a.m. to 6:30 p.m. Eastern Time.
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